American Express agrees that artificial intelligence is becoming beneficial but holds its ‘cards’ about the technology and software decisions it chose to get there near to its chest. Amex has pledged to use artificial intelligence to digitize a large portion of one of the company’s few remaining manually laborious activities. As Radhakrishnan affirmed, traditional technologies such as OCR (optical character recognition) and document management sit at the beginning of the automation process, deeming all of the required document (or electronic) credit risk decision details into the form the AI software requires to ingest it in.
Source: https://diginomica.com/american-express-has-revolutionized-its-credit-checks-machine-learning
